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FAQ

Orders

Once your order has been placed you will receive an order confirmation email, please allow up to 2 hours to receive this.

 

Shipping

UK

All parcels will be sent via Royal Mail.

First class signed for - tracked delivery service within 1 - 2 working days £3.99

We aim to despatch orders within 24 hours and will email tracking information once processed

Deliveries will take place Monday - Saturday and a signature will be required


Europe

Orders will be sent via Royal Mail tracked and signed for service. Please note we are not responsible for any import duties or additional charges.

Delivery can take between 3 - 5 working days £10

 

Rest of World

Orders will be sent via Royal Mail tracked and signed for service. Please note we are not responsible for any import duties or additional charges once it enters your country. We do not know how much these charges will be or how long the parcel will be held for.

If you refuse the parcel once it enters your country please note you will be charged £10 to cover the return postage cost which will be deducted from the order.

Delivery can take between 5 - 8 working days £12.50



Please note that the shipping time frames listed do not include customs processing delays which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.

Returns

• Items must be returned within 14 days of receiving the items
• We are only able to offer refunds, if you require a different size / colour please place a new order via the website
• Items must be in their original condition with tags and hygiene strips still in place, if these have been removed we can refuse the return
• We can not accept any returns if the item is damaged or stained 
• Customer is responsible for any return costs, we recommend sending via a tracked service. 
• Ensure you have filled out the returns form including reason for return

**PLEASE NOTE ANY ITEMS CLASSED AS SAMPLES ARE NON RETURNABLE**

Refunds

• We will notify you via email once your return has been received and process a refund within 2 working days. 
• Please note we do not refund the postage costs. 
• Refunds will be processed back onto your original payment method
• Please allow 3 - 5 working days for the funds to be returned back into your account.

 

Collaborations

We receive many requests regarding collaborations, unfortunately we can't fulfil all requests however if we are interested we will reply when possible. Please email us at info@aerinswim.com

 Wholesale

For wholesale inquiries please get in touch via info@aerinswim.com 

Competitions

Terms & Conditions


THE PROMOTER
The promoter is Aerin Swim (UK) Limited having its registered office at Great Orchard Barn, Wraxall, Shepton Mallet, Somerset, England, BA4 6RQ (“Aerin Swim”).

THE COMPETITION
The competition is open to all instagram users who follow or visit Aerin Swim instagram page (@aerin_swim). To participate, entrants must: like the post and tag a friend.
a. like the post
b. tag a friend in the comment section of the post
Entries will be accepted between 09:00 (GMT) on 3rd June 2017 and 12:00 (GMT) on 26th July 2019. Entrants may submit more than one tag for the competition. The comments must not include any defamatory, offensive or unlawful content.

SUBMISSIONS
Entries submitted in any other way, including by email or hard copy, and online after the deadline will not be accepted. No responsibility can be accepted for incorrect entries or those that are illegible or corrupted. Entries via agents or third parties are invalid and shall not be considered.

SELECTION OF WINNERS AND PRIZES
a. All correctly completed entries shall be forwarded to a judging panel. One winner will be selected and announced on the Aerin Swim Instagram account @aerin_swim on 4th August 2019.
b. The winner shall be contacted on their Instagram account by Aerin Swim on the same day of the announcement.
c. The winner shall receive a straw tote goodby bag filled with an Aerin Swim bikini of the winner's size (to be agreed prior to sending), suncream, water mist, nail polish, sunglasses, body spray and moisturiser.
d. The prize is subject to change at Aerin Swim's sole discretion, the prize is non-transferable and no cash alternative will be offered to the winners.
e. Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond the control of Aerin Swim. Aerin Swim may, at its absolute discretion, vary or amend the competition and the terms thereof and the winners agree that, in such event, no liability shall attach itself to Aerin Swim.
f. The decision of the judges is final and correspondence will be entered into only at the absolute discretion of Aerin Swim.
g. Winners will be contacted after the contest ends to make arrangements for the delivery of the prizes.

INTELLECTUAL PROPERTY
a. Entrants acknowledge and agree that entrants’ use of any of Aerin Swim's intellectual property rights (“IPRs”), is limited to use in respect of this competition only. No further use shall be permitted without Aerin Swim's prior written consent.
b. By submitting, all entrants hereby license to Aerin Swim a fully paid-up, sub-licensable, irrevocable, worldwide, exclusive licence in perpetuity and waive all moral rights in their competition entry to allow Aerin Swim to use all IPRs in and to your design for promotional use and for any other purpose on any Aerin Swim-owned or third-party website or other media.
c. Each entrant warrants to Aerin Swim that his/her entry is original, their wholly owned creation and made without the inclusion of material owned by any third party. Entrants will indemnify and hold Aerin Swim harmless from any claims in relation to their entry alleging that the entry infringes the personal or proprietary right of any other person.

DATA PROTECTION
Aerin Swim will use any data submitted by entrants only for the purposes of running the competition, unless otherwise stated in the entry details. By entering this competition, all entrants consent to the use of their personal data by Aerin Swim for the purposes of the administration of this competition and any other purposes to which the entrant has consented.

GENERAL
a. Aerin Swim may disqualify any entrant whose entry does not comply with these terms and conditions (in Aerin Swim's sole opinion) or who, in Aerin Swim's sole determination, has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the competition, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants, the panel or a representative of Aerin Swim.
b. In the event of any dispute regarding these terms and conditions, the conduct or results of the competition, or any other matter relating to a competition, the decision of Aerin Swim shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by Aerin Swim.

GOVERNING LAW
These terms and conditions are governed in accordance with the laws of England and Wales and the courts of the same shall have exclusive jurisdiction to settle any claims arising out of or in connection with this promotion.

About us
Aerin Swim (UK) Limited is registered under company number 11364016.

Effective date
These terms are dated 23rd July 2019.

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Return address 

Please contact info@aerinswim.com for the returns address